We truly hope that you love your purchase! However, if you are not completely in love with your order please feel free to return it within 14 days of receipt. Items that are returned must be unworn and in their original packaging. Please read our return policy in its entirety.
RETURNS
How long do I have to return an item?
- Returns must be made within 14 days of delivery receipt. The date of receipt is the date indicated by the tracking number.
- If you receive damaged goods or incorrect merchandise, please notify us within 24 hours of receipt by contacting us.
What is eligible for a return?
- Items are eligible for returns if they are unopened, unaltered, un-worn, un-washed, free of stains and pet hair, makeup, perfume, odors, and still have tags attached.
- We are unable to accept returns for clothing that has been worn, washed, altered, or missing original tags.
- Final sale items are ineligible for returns and exchanges.
- Items such as intimates, swimwear, accessories, and bodysuits are ineligible for returns due to hygiene reason.
Final sale items
- Final sale items are ineligible for returns and exchanges.
- Items such as intimates, swimwear, accessories, and bodysuits are ineligible for returns due to hygiene reason.
- If we receive a return of any of the above mentioned items, we reserve the right to charge a 50% restocking fee for intimates, swimwear, accessories, and bodysuits.
What about return shipping?
- Buyer is fully responsible for return shipping. We will not refund the cost of return shipping.
- We recommend that you mail your return back to us with insurance to protect against the possibility of loss during transit.
- We highly suggest that you purchase a tracking feature for your return package so that you will know when we receive it and track the progress of the shipment back to us.
Are original shipping charges refunded?
- No, original shipping charges are non refundable
- Taxes, duties, customs fees, and other fees are non refundable
How long do returns take?
- It takes about 3-7 business days to for returns to be processed once the package has been received.
- Returns are refunded back to the original payment method.
- If you paid by credit card, please note that your bank may take 3-5 business days to post the return transaction before it appears on your account.
Reserved rights regarding returns
Babe Outfitters keeps a history of all customer return activity and will not tolerate fraudulent activity.
Babe Outfitters reserves the right to refuse returns and charge a restocking fee due to:
- items are not returned in the original condition as outlined above.
- an excessive history exists of frequent returns involving items that have been worn, laundered, altered, damaged, etc.
- a customer possessing an excessive history of frequent returns which is indicative of "wardrobing."
- criminal or fraudulent activity.
- Items returned to Babe Outfitters which were not from us will immediately be discarded upon receipt and you will not receive a refund.
Wardrobing and history of excessive returns
- Our customer service team will analyze situations involving a history of excessive returns. Under these circumstances, a member of the customer protection team will reach out to you to discuss the situation and attempt to resolve the issue. Based on the facts, it may be deemed that service will be refused moving forward if it is apparent that wardrobing or criminal/fraudulent activity is occurring. Although we do not wish to refuse service to any Babe Outfitters customer, we may be forced to do so to ensure safety and welfare of all Babe Outfitters customers.
EXCHANGES
- We do not do exchanges. You would need to create a return and make a separate purchase.
- Since we stock small quantities of unique products, we are unable to guarantee that an item you purchased can be exchanged for another size due to availability.
- You may create a return and rebuy the item in the correct size
CREATE A RETURN
You will need:
1. The email address you used to place your order
2. The order number
SHIPPING QUESTIONS AND ANSWERS
Below are answers to common questions. If your question is not answered, feel free to contact us.
WHERE DO YOU SHIP FROM?
- We ship from two warehouses in the USA. If you order more than one item, items may be shipped separately from two warehouses because different items are stored in each warehouse. However, you only have to pay one flat rate shipping.
WHAT COUNTRIES DO YOU SHIP TO?
- We currently ship to the USA.
- Select products ship to Canada including only the brand Grace & Lace and Ampersand Avenue.
WHEN WILL MY ORDER SHIP?
- We ship orders Monday-Friday excluding weekends and select holidays.
- Once we receive your order, we process and ship it out excluding weekends and holidays.
PROCESSING TIME
- All orders are subject to a processing period. This period may range from 1-3 business days excluding weekends and holidays.
- During periods of high volume sales, the processing time may be extended.
WILL I RECEIVE TRACKING INFORMATION?
- After you place an order, you will receive an automatic email confirming that your order has been created.
- Once your order has been shipped, you will receive a shipping confirmation at the email address that was provided to us. You must provide an accurate email address to receive shipping and delivery updates.
- Please allow 24-48 hours for tracking information to show up.
- You can track your order at www.usps.com/Track or click on the link provided to you in the shipping confirmation email.
WHAT CARRIER DO YOU USE?
- The method of shipping selected for your order will be based on weight and order destination. We will select the best shipping method for you.
- The shipping carriers we use are USPS and UPS.
- Most of the time we will use USPS.
- Orders over 16 oz will typically be shipped via Priority Mail
HOW DO I KNOW MY PACKAGE HAS SHIPPED?
- After you place an order, you will receive an automatic email confirming that your order has been created.
- Once your order has been shipped, you will receive a shipping confirmation at the email address that was provided to us. You must provide an accurate email address to receive shipping and delivery updates.
- Please allow 24-48 hours for tracking information to show up.
- You can track your order at www.usps.com/Track or click on the link provided to you in the shipping confirmation email.
WHAT DO I DO IF MY ORDER WAS MARKED AS DELIVERED BUT I HAVE NOT RECEIVED IT?
- Once a package leaves our facility, Babe Outfitters is not responsible for the package if it gets lost or stolen.
- Occasionally, a package may accidentally get scanned as delivered and then show up a few days later when it is delivered.
- Helpful hint: check with your neighbors and people you live with to find out if they saw your package.
- If you have given us an incorrect shipping address, a package may get rerouted several times and get delayed or it may get returned to us.
- STEP 1: Look at your tracking information: Sometimes packages will stop tracking, or never track at all but still reach their destination. Other times there are delays due to weather, incorrect addresses, etc. but it does not mean the package is lost.
- STEP 2: Ask your neighbors. Sometimes the mail carrier may accidentally deliver the package to your neighbor or get apartment/unit numbers mixed up.
- STEP 3: Ask your mail carrier. They may remember where they put the package.
- STEP 4: Call your local post office. They can get in contact with your mail carrier to find out if they know where they placed your package.
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STEP 5: Submit a search request with USPS on their website or call USPS for further advice at (800) 275-8777. *Please note, that you must wait until the 7th business day has passed since shipment before you can file this search request.
I ACCIDENTALLY PROVIDED THE WRONG ADDRESS OR MADE A TYPO.
- We strive to process orders as quickly as possible to get your order to you. Due to this, there is a very limited time frame for making address changes.
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If you realize the address provided contains an error please notify us ASAP through our contact form.
DO YOU REFUND SHIPPING?
- Shipping fees are non-refundable unless a damaged item was received.
- We practice stringent quality control so items are inspected before shipment and should be free from damage.
WHAT DO I DO IF I RECEIVED A DAMAGED ITEM?
- If you received a damaged item, please take a clear photo(s) and submit it to the customer care team along with a thorough description of the damage.
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Please use our contact form to file your claim.
- After inspecting the damage, you will be advised to fill out an RMA (Return Merchandise Authorization Form).
- You will return the item, along with a completed RMA.
- Once your return is received, you will be issued store credit.
WHAT DAYS DO YOU SHIP ORDERS?
- WE DO NOT SHIP ON SATURDAYS & SUNDAYS
- Orders are shipped Monday through Friday excluding U.S. holidays.
- We strive to process your orders as quickly as possible. Orders are processed within 24-48 hours on business days.
2021 POSTAL HOLIDAYS
- Friday, January 1 (New Years Day)
- Monday, January 18 (Martin Luther King Jr. Day)
- Monday, February 15 (President’s Day)
- Monday, May 31 (Memorial Day)
- Monday, July 5 (observed Independence Day*)
- Monday, September 6 (Labor Day)
- Monday, October 11 (Columbus Day)
- Thursday, November 11 (Veterans Day)
- Thursday, November 25 (Thanksgiving Day)
- Friday, December 24 (observed Christmas Day)
CONTACTING USPS
- If you need to speak to USPS you can reach them at 1 (800) 275-8777
